I love to help people. I found the best way to do that is by helping people and organizations do things more efficiently. I have over 15 years of experience in Business Analysis, Project Management, Information Technology Management and Human Resources. Areas of expertise include: custom software development projects, HR/Payroll Systems, Education Industry, process efficiency, SDLC from conception to maintenance, documentation, support, testing, training, presentations and working with senior management teams.
I also help local businesses with streamlining their business processes using various online technologies and web-based applications. In addition, I can assist with creating you procedure manuals so that your staff will know exactly how to perform their jobs, and help you ensure business continuity.
I can offer services such as:
– Consulting to determine which applications or solutions are most cost-effective to meet the needs of the business (i.e. online bookings, web stores/shopping, online payment solutions, CRM (Customer Relationship Management products) and more.
– Training: group training classes, one-on-one for most web-based solutions
– and more!
I have worked for many large organization such as Ryerson University, Starbucks Canada, Primus and The Hudson’s Bay Company. I have experience creating test plans and scripts in addition to documenting processes, training materials and process maps. One of my greatest strengths as a business analyst is being able to communicate and work easily with internal and external clients. Throughout my career, I have also enjoyed providing support to all user groups, conducting training sessions, presentations and report writing.
The best way to reach me is via Email, since I do work full-time and it is easier for me to respond to business inquiries after hours.
Member of International Institute of Business Analysis : Member ID: 82265
Member of Project Management Institute: Member ID: 515394
Education and Credentials:
Bachelor of Commerce with Major in Information Technology Management and Minor in Human Resources, Ryerson University
Certificate in Business Analysis, Ryerson University
Certified Associate in Project Management, PMI, previous.
Certified Business Analyst Professional, IIBA : In progress.
I love to meet new people and learn new things, so don’t be shy!
Connect with me: